upsense Singapore

#Product_Design #Redesign

Revitalizing WorkWave® HRM: A User-Centric Design Transformation

We redesigned WorkWave HRM into an intuitive and user-friendly platform, enhancing user satisfaction and engagement.

Product Design Singapore




SAAS, HRM, Enterprise software



Our Role

The Challenge:

WorkWave, a SAAS provider, aimed to revolutionize small business operations worldwide. Despite its functional HRM solution, the software faced significant user experience challenges, including a dated UI, low user engagement, and responsiveness issues, leading to customer churn and hindering WorkWave’s growth.

The Solution:

Embarking on a comprehensive UX redesign in 2022, the initiative focused on addressing the critical pain points of WorkWave HRM’s users. By adopting a user-centric design approach, extensive user research was conducted to develop detailed personas representing WorkWave HRM’s diverse user base. This foundational work informed a UX matrix, guiding the redesign of the HRM solution with an emphasis on intuitive navigation, streamlined workflows, and a modernized UI.


The transformation of WorkWave HRM into a more intuitive, efficient, and user-friendly platform marked a significant milestone in WorkWave’s mission. The redesign led to improved user satisfaction, reduced customer churn, increased user engagement, and attracted new clients, thereby driving positive business outcomes and solidifying WorkWave’s market position. This case study exemplifies the impact of user-centered design in resolving business challenges and enhancing product value.

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